Terms of Service

1. Introduction and Operating Entity

Welcome to Transit Tone, an independent specialist retailer for portable speakers and audio equipment. This Terms of Service agreement ("Agreement") governs your use of the Transit Tone storefront located at transittone.shop (the "Site") and all related services, including purchasing, returns, and customer support.

The Site is owned and operated by Harborview Audio Group LLC, an independent consumer-electronics retail operating company specializing in portable audio equipment. Harborview Audio Group LLC is responsible for all sales, support, and policy fulfillment on this Site. When we refer to "Transit Tone," "we," "us," or "our," we mean Harborview Audio Group LLC and the Transit Tone storefront together.

Our postal address is 4827 Harborview Lane, Suite 210, Portland, OR 97205, United States. We are an independent multi-brand retailer and are not an official brand store for Sony, Anker Soundcore, Bose, or Marshall. All product names, brand names, and logos are trademarks of their respective owners, and their appearance on this Site does not imply any endorsement, sponsorship, or affiliation with us.

2. Site Use and Customer Eligibility

By accessing or using the Site, you confirm that you are at least the age of majority in your jurisdiction of residence, or that you have the consent of a parent or guardian to make purchases and enter into this Agreement. You agree to use the Site only for lawful purposes and in accordance with this Agreement.

You may not use the Site to:

• Engage in any conduct that violates any applicable law or regulation;
• Attempt to interfere with the proper functioning of the Site, including introducing malicious code, attempting unauthorized access, or bypassing security measures;
• Misrepresent your identity or affiliation with any person or entity;
• Use automated means (such as scraping or bots) to access or collect information from the Site without our prior written consent.

3. Accounts and Registration

You may browse the Site without creating an account. To place an order, you may check out as a guest or create an account. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us promptly at support@transittone.shop if you suspect any unauthorized use of your account.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion, including if we suspect fraud, unauthorized activity, or a violation of this Agreement.

4. Catalog Information and Product Descriptions

We strive to display accurate and current product information, including descriptions, specifications, images, and prices. We measure and weigh products where practical but cannot guarantee that every detail is error-free. Minor variations in color, size, or appearance may occur due to screen settings and the nature of the products.

Cross-sell or related-product recommendations that appear on the Site are generated based on your browsing and purchase history, and do not constitute an endorsement or guarantee of compatibility. We encourage you to review the manufacturer's documentation provided with each product for full specifications and usage guidance.

5. Pricing and Promotions

5.1 General Pricing

All prices are listed in U.S. dollars (USD) and are subject to change without notice. The price you pay is the price confirmed at the time you complete your order, subject to any applicable corrections for obvious pricing errors. We are not obligated to honor a price that is clearly and manifestly wrong due to a typographical error or technical malfunction.

5.2 Why Prices Vary

We operate as an independent multi-brand retailer. We purchase in batches from authorized distributors and manufacturer trade channels, and we do not operate physical showrooms that add overhead. Because we purchase directly from authorized distributors in volume and maintain relationships with multiple regional distributors, we often obtain better per-unit pricing than a single-brand boutique. These savings are passed on to customers in the form of competitive list prices and periodic promotions. We keep our storefront process automated — order confirmation, inventory sync, and shipping labels are generated without manual intervention — which reduces labor cost and minimizes pricing errors.

Prices can vary between brands and product lines because each manufacturer sets a wholesale structure and minimum advertised price policy. Some brands permit more promotional freedom than others, which is why discount percentages can vary. The prices you see are the result of our procurement cost, not of reducing product quality or authenticity. A lower price on this store does not mean an item is refurbished, open-box, or inferior; every product is new, factory-sealed, and covered by its original manufacturer warranty. We simply price more efficiently.

5.3 Promotions and Coupon Codes

From time to time, we may offer promotional codes, discounts, or other offers. At the time of this publication, the code TRANSIT15 provides 15% off eligible orders. This coupon applies only to eligible items, and eligibility follows checkout rules. Promotions cannot be combined unless expressly stated, and we reserve the right to modify or discontinue any promotion at any time without prior notice. Promotions are funded from the operational savings generated through volume purchasing and efficient fulfillment; they do not reflect lower product quality.

6. Orders and Acceptance

When you place an order, you will receive an acknowledgment email confirming receipt. This acknowledgment does not constitute acceptance of your order. We may require additional verification or information before accepting an order. We reserve the right to refuse any order, limit quantities, or cancel orders at our own discretion, including if we suspect a violation of this Agreement or fraudulent activity.

All orders are subject to availability. If an item is unavailable after you place an order, we will notify you and offer a substitute (subject to your consent) or a full refund for the unavailable item.

7. Payment Terms

We accept credit cards and PayPal. Payment is due at the time of order placement. All payments are processed securely, and by providing payment information you represent that you are authorized to use the selected payment method. For credit card payments, the charge may appear as Transit Tone or Harborview Audio Group LLC on your statement.

We do not store full credit card numbers on our servers. Payment processing is handled by our third-party payment processors, who maintain their own security and privacy standards. Prices for a product are inclusive of any applicable taxes unless stated otherwise, and taxes are calculated at checkout based on your shipping address.

8. Shipping and Delivery

We offer the following shipping options for delivery within the United States:

• Standard shipping: $8.00 per order.
• Free standard shipping on orders over $45.00.

Orders are processed and shipped within the time frames indicated at checkout, which may vary based on product availability and your location. We aim to dispatch orders within 1–2 business days of order confirmation, unless otherwise noted on the product page or at checkout. Estimated delivery dates are not guaranteed and do not include processing time. We are not liable for delays caused by carriers or events outside our reasonable control (e.g., weather, customs, or labor disruptions).

Risk of loss passes to you upon delivery from the carrier. We recommend inspecting your order immediately upon receipt and following the guidance in Section 10 of this Agreement regarding your 48-hour inspection window.

9. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not, you may return eligible items within 30 days of delivery for a refund, subject to the terms below.

9.1 Return Conditions

• Items must be returned in their original condition: unused, unopened, and in their original packaging with all accessories, tags, and documentation included.
• Items must be purchased from Transit Tone (transittone.shop). Proof of purchase (order number) is required.
• Certain items may not be returnable if they are marked as final sale at the time of purchase, or if applicable law provides otherwise.
• Products that have been used, damaged after delivery, or are missing components may be subject to a restocking fee or may be denied a refund, at our discretion.

9.2 How to Initiate a Return

To initiate a return, contact us at support@transittone.shop with your order number and reason for return. We will provide instructions and, if applicable, a return shipping label. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect item shipped, defective product).

9.3 Refund Processing

Once we receive your returned item and verify that it meets the conditions above, we will process your refund to the original payment method within 5–7 business days. The refund will include the full purchase price of the returned item(s) plus any applicable sales tax you paid, minus any restocking fee or return shipping costs that apply. Refunds to credit cards or PayPal may take additional time (up to 10 business days) to appear on your statement, depending on your financial institution.

10. Warranty and Product Support

Warranty terms follow the product documentation and support guidance provided by the manufacturer or seller. Each product is covered by the original manufacturer's warranty as specified in the product packaging and documentation. Transit Tone does not extend or modify any manufacturer warranty.

If you experience a defect or malfunction covered by the manufacturer's warranty, please contact the manufacturer directly using the contact information provided in the product documentation. If you need assistance identifying the manufacturer's contact details, our support team at support@transittone.shop can help direct you.

This warranty does not cover damage caused by misuse, accident, unauthorized modification, normal wear and tear, or failure to follow the manufacturer's instructions.

11. Authenticity and Quality Assurance

11.1 Our Commitment

We guarantee that every product we sell is 100% genuine and sourced from the brand's authorized distribution network. We source exclusively from authorized distributors and manufacturers' approved channels. We do not buy from liquidation markets, auction sites, or unknown third parties.

11.2 Quality Control Process

Every product listing is reviewed by a human buyer before it goes live. We verify the brand, model number, images, and key specifications against the manufacturer's published data. Orders are checked on receipt against the purchase order and then packed according to our damage-prevention checklist. High-value audio items receive extra protective packaging.

11.3 Customer Inspection Guidance

When your order arrives, we ask that you inspect the outer box for damage, note any signs of tampering, and verify the serial number against the receipt. If anything looks wrong, take photos and contact us within the first 48 hours.

11.4 Filing an Authenticity Claim

If you have a genuine concern that a product is not authentic, you can file a claim with our quality assurance team. To file a claim, please email support@transittone.shop with the following information:

• Order number;
• Product serial number;
• Photos of the product and packaging;
• A short description of the concern.

Our review process includes:

• Verifying the order and serial number against our inventory records;
• Comparing the product details with manufacturer records;
• Potentially asking the brand to confirm authenticity;
• Responding with a determination and next steps.

11.5 Resolution Commitment

If the item is found to be non-genuine, we will refund the full purchase price, cover return shipping, and apply a 10% apology credit toward a future order. If the item is genuine, we will explain our verification and offer troubleshooting guidance. We commit to investigating each claim thoroughly and communicating our findings transparently.

12. Intellectual Property

The Site and all of its contents, including text, graphics, logos, images, software, and the compilation thereof, are the property of Transit Tone, Harborview Audio Group LLC, or their respective licensors, and are protected by U.S. and international copyright and trademark laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any content from the Site without our prior written permission.

All brand names, product names, and trademarks appearing on the Site — including Sony, Anker Soundcore, Bose, and Marshall — are the property of their respective owners. Their use on the Site is for identification purposes only and does not imply endorsement or affiliation. Nothing in this Agreement grants you any right to use any trademark, service mark, or logo.

13. Acceptable Use

In addition to the general restrictions in Section 2, you agree not to:

• Use the Site to reproduce, transmit, or distribute any material that is infringing, defamatory, obscene, or otherwise unlawful;
• Attempt to gain unauthorized access to any portion of the Site, other users' accounts, or any systems or networks connected to the Site;
• Use the Site in a manner that could damage, disable, overburden, or impair the Site or interfere with any other party's use of the Site;
• Frame or mirror any part of the Site without our prior written consent;
• Use the Site to submit false or misleading information.

We reserve the right to terminate your access to the Site if you violate these provisions or any other part of this Agreement.

14. Service Availability and Disclaimers

We endeavor to keep the Site available 24/7, but we do not guarantee uninterrupted or error-free operation. The Site may be temporarily unavailable for maintenance, upgrades, or due to factors beyond our control. We may also modify, suspend, or discontinue any portion of the Site at any time without notice.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND ALL PRODUCTS AND SERVICES OFFERED THROUGH IT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, OR BE FREE FROM ERRORS OR DEFECTS.

15. Limitation of Liability

To the maximum extent permitted by law, Harborview Audio Group LLC, Transit Tone, and their respective officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or relating to your use of the Site or any products purchased through it, even if we have been advised of the possibility of such damages.

Our total liability to you for all claims arising out of or relating to this Agreement or your use of the Site shall not exceed the amount you paid for the specific product or service at issue, or $100.00, whichever is greater. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

16. Governing Law and Dispute Resolution

Harborview Audio Group LLC is an operating entity based in Portland, Oregon, United States. This Agreement shall be governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement.

Any dispute arising out of or relating to this Agreement or your use of the Site shall be resolved exclusively in the state or federal courts located in Multnomah County, Oregon. You hereby consent to the personal jurisdiction and venue of such courts and waive any objection to jurisdiction or venue.

If you are a consumer residing in a jurisdiction with mandatory consumer protection laws that provide greater protections than those set forth in this Agreement, those laws shall prevail to the extent of any conflict.

17. Changes to This Agreement

We may update this Agreement from time to time to reflect changes in our practices, legal requirements, or operational needs. We will post the updated Agreement on this page and indicate the "Last updated" date at the top. Material changes will be communicated by a prominent notice on the Site or by email to the address associated with your account, if any. Your continued use of the Site after the effective date of any update constitutes your acceptance of the revised Agreement.

18. Contact Information

If you have questions about this Agreement, your order, or any of our policies, please contact us:

• Primary support (general and order inquiries): support@transittone.shop
• Legal and privacy matters: legal@transittone.shop
• Postal address: 4827 Harborview Lane, Suite 210, Portland, OR 97205, United States

Our support team is available Monday to Friday, 9:00 AM to 6:00 PM Pacific Time. We aim to respond to email inquiries within 24 hours during the business week (72 business hours for legal/privacy matters). Emails received outside these hours are answered the next business day.

When contacting us, please include your order number (if applicable), product model, and a short description of your question or issue to help us serve you efficiently.