Privacy Policy

Last updated: August 26, 2026

This Privacy Policy explains how Transit Tone ("we," "our," or "us") collects, uses, discloses, and protects your personal information when you visit or make a purchase from transittone.shop (the "Site"). By using the Site, you agree to the practices described in this policy.

Who We Are

Transit Tone is an independent specialist retailer for portable speakers and audio gear, operated by Harborview Audio Group LLC, an independent consumer-electronics retail operating company. Harborview Audio Group LLC owns and operates the Transit Tone storefront and is responsible for all sales, support, and policy fulfillment. Our postal address is 4827 Harborview Lane, Suite 210, Portland, OR 97205, United States.

We offer products from brands such as Sony, Anker Soundcore, Bose, and Marshall. Please note that Transit Tone is an independent multi-brand specialist and is not an official brand store for any of these manufacturers. For warranty terms, always refer to the product documentation and the manufacturer's own support guidance.

Information We Collect

Information You Provide to Us

When you interact with the Site, we may collect the following categories of information:

• Order and account information: Your name, billing and shipping addresses, email address, phone number, and order details.
• Payment information: We accept credit cards and PayPal. Payment details are collected by our payment processors and are not stored on our servers.
• Communications: If you contact our support team, we collect your email address, the contents of your message, and any attachments or information you choose to share.
• Coupon usage: If you use a promotional code (e.g., TRANSIT15 for 15% off eligible items), we may record its usage to manage our promotions.

Information We Collect Automatically

When you browse the Site, we may automatically collect certain technical data, including:

• Device and browser data: IP address, browser type, operating system, device identifiers, and screen resolution.
• Usage data: Pages viewed, time spent on the Site, click patterns, referring URLs, and similar navigation data.
• Cookies and similar technologies: As described further below.

Transaction and Support Records

We maintain records of your purchases, returns (accepted within 30 days of delivery), and any customer support interactions. These records help us fulfill orders, process returns, and provide clear support before and after the order.

How We Use Your Information

We use the data we collect for the following purposes:

• Order fulfillment: To process, ship, and deliver your purchases, including free shipping on orders over $45.00 or standard shipping at $8.00.
• Payment processing: To facilitate transactions via credit card or PayPal, including fraud prevention and transaction verification.
• Customer support: To respond to your questions about orders, product compatibility, store policies, or troubleshooting after delivery.
• Returns and warranty administration: To process returns within the 30-day window and to assist with warranty questions in line with the product documentation and manufacturer guidance.
• Marketing and promotions: To apply promotional codes like TRANSIT15 at checkout and to send you updates if you have opted in to receive them.
• Site improvement: To analyze usage trends, diagnose technical issues, and enhance the shopping experience.
• Legal compliance: To comply with applicable laws, regulations, and regulatory or compliance matters.

Sharing of Information

We do not sell your personal information. We share data only with trusted service providers who assist us in operating the Site and serving you, under strict contractual obligations:

• Payment processors: To handle credit card and PayPal payments securely.
• Shipping partners: To deliver orders to your address.
• IT and hosting providers: For website hosting, data storage, and maintenance.
• Professional advisors: Such as external counsel for complex legal matters or regulatory compliance, when necessary.

These providers may access your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Cookies and Similar Technologies

The Site may use cookies, web beacons, and similar tracking technologies to:

• Remember your preferences and cart items while you shop.
• Understand how visitors navigate the Site to improve usability and performance.
• Assist with fraud prevention and site security.

You can control cookies through your browser settings. If you choose to disable cookies, some parts of the Site may not function correctly.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, or alteration. Payment data is encrypted and processed solely by our PCI-compliant payment providers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. For example:

• Order records are kept for the duration required by tax and commercial law.
• Support correspondence is retained for a reasonable period to ensure continuity and quality of service.
• Marketing preferences are kept until you withdraw consent.

When data is no longer needed, it is securely deleted or anonymized.

Your Choices and Rights

You have rights regarding the personal information we hold about you, subject to applicable law. These may include:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal data, subject to legal retention obligations.
• Restriction: Ask us to limit how we process your data in certain circumstances.
• Portability: Request your data in a structured, machine-readable format where technically feasible.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Withdraw consent: If processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our legal and privacy team using the details below. We will verify your identity before acting on your request and respond within the timeframes required by law.

Children's Privacy

The Site is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us at the legal address below, and we will delete such information promptly.

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or a prominent notice on the Site. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you can reach us through the following channels:

Customer Support

For general questions about your order, product compatibility, store policies, or troubleshooting after delivery:

• Email: support@transittone.shop
• Response time: Within 24 hours during the business week (Monday to Friday, 9:00 AM to 6:00 PM Pacific Time).
• Emails received outside business hours are answered the next business day.
• Please include your order number (if available), product model, and a short description of your question.

Legal and Privacy

For privacy-related inquiries, data subject requests, terms of service questions, or regulatory or compliance matters:

• Email: legal@transittone.shop
• Response time: Within 72 business hours.
• Please include the nature of your request, relevant order details if applicable, and your contact information.

For all written correspondence, you may also use our postal address: