Refund Policy

Refund Policy

Return Policy

At Transit Tone, we want you to be completely satisfied with your portable speaker or audio gear purchase. If something isn't right, you're covered by our straightforward return policy.

Return Window

You may return any eligible item within 30 days of delivery for a refund. This window starts the day your order arrives at your shipping address.

Eligibility & Condition Requirements

To qualify for a return, items must meet these conditions:

• The item is in its original condition, with no signs of wear, damage, or alteration.
• All original packaging, accessories, manuals, and cables are included.
• Any protective stickers, films, or seals have not been removed.
• The item is not a final-sale or non-returnable item (if specified on the product page).

How to Start a Return

To initiate a return, email our after-sales team at aftersales@transittone.shop. Please include the following information:

• Order number
• Product model
• A short description of the issue or reason for return

Our after-sales team will respond within 24 business hours with return instructions. Once your return is approved, you'll receive a return authorization number and the correct return shipping address. Please don't send any item back without this authorization.

Refund Process

Once your returned item arrives at our facility and passes inspection, we'll process your refund to the original payment method (credit card or PayPal). Refunds are issued after we confirm that the item meets the eligibility conditions above.

Refunds typically appear on your statement within 5–10 business days after we issue the refund, depending on your bank or payment provider.

Shipping Fees

• Free shipping applies to orders over $45.00. Standard shipping is $8.00 on orders below this threshold.
• If you're returning an item for a refund, the original outbound shipping fee is not refundable, unless the item arrived damaged, incorrect, or defective.
• Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item shipped, damaged in transit, or defective product).

Exchanges

If you'd like to exchange an item for a different model, color, or size, the fastest route is to return the original item for a refund and place a new order. This ensures you get the replacement as quickly as possible. Transit Tone does not cross-ship replacement items before the original return is received.

Damaged, Incorrect, or Defective Items

If your order arrives damaged, with missing parts, or is not what you ordered, please contact us within 48 hours of delivery.

Email quality@transittone.shop with:

• Order number
• Product serial number (found on the product label or box)
• Photos of the product and packaging
• A short description of the concern

Our quality assurance team will investigate and provide next steps. If the item was damaged in transit or is defective, we'll cover return shipping and issue a full refund or replacement.

Quality & Authenticity Concerns

We take product authenticity seriously. Every product we sell is 100% genuine and sourced from the brand's authorized distribution network. We do not buy from liquidation markets, auction sites, or unknown third parties.

If you have a genuine concern that a product may not be authentic, our quality assurance team will investigate. Here's how the process works:

1. Email quality@transittone.shop with your order number, product serial number, photos, and a description of your concern.
2. A QA specialist opens an investigation and communicates the steps and timeline within 48 business hours.
3. We verify the order and serial number against our inventory records.
4. We compare the product details with manufacturer records and may ask the brand to confirm authenticity.
5. We respond with a documented determination and next steps.

If the item is found to be non-genuine: We will refund the full purchase price, cover return shipping, and apply a 10% apology credit toward a future order.

If the item is genuine: We'll explain our verification steps and offer troubleshooting guidance if any performance concern exists.

Warranty Information

Warranty terms for your product follow the documentation provided by the manufacturer or seller. Transit Tone is an independent retailer and not an official brand store for Sony, Anker Soundcore, Bose, or Marshall. If you experience a warranty issue, our after-sales team at aftersales@transittone.shop can help coordinate warranty support under the product documentation.

How We Review Quality & Authenticity Claims

When you submit a quality or authenticity claim, here's the full review path:

• Stage 1: Your email is acknowledged, and a ticket is created.
• Stage 2: A specialist verifies the order, serial number, and product details.
• Stage 3: If needed, the brand is asked to confirm authenticity.
• Stage 4: You receive a determination with clear reasoning and, where applicable, the remedy.

If a dispute cannot be resolved, it is escalated to our operations manager for final resolution.

Need Help?

Our customer support team is here to help before and after your order. Reach out through the following channels:

General Support
Email: support@transittone.shop
Response time: Within 24 hours during the business week (Monday–Friday, 9:00 AM–6:00 PM Pacific Time)

After-Sales & Returns
Email: aftersales@transittone.shop
Response time: Within 24 business hours

Quality Assurance & Authenticity
Email: quality@transittone.shop
Response time: Within 48 business hours

Transit Tone is owned and operated by Harborview Audio Group LLC, an independent consumer-electronics retail operating company. We're located at 4827 Harborview Lane, Suite 210, Portland, OR 97205, United States.

We're committed to making things right. If you have any questions about this policy, contact us—we're happy to help.